Return & Refund Policy

Return & Refund Policy

Effective Date: September 20, 2026

At ElitePropaneTanks.com, we want customers to have clear information about returns, refunds, cancellations, and product eligibility before completing a purchase. Because propane tanks are large, heavy, specialized equipment, certain products may have specific return requirements based on their condition, size, configuration, shipping method, and order status.

Please review this policy before placing an order.

1. General Return Policy

Eligible products may be returned within 30 calendar days of delivery, provided the product meets all applicable return conditions described below.

The 30-day return period begins on the date the product is delivered to the customer or the customer’s designated delivery location.

Customers must contact ElitePropaneTanks.com and receive return authorization before sending any product back.

A return shipped without prior authorization may be refused or may not qualify for a refund.

2. Eligible Returns

A product may be eligible for return when:

  • The return request is submitted within the applicable 30-day return period.
  • The product has not been installed, modified, altered, damaged, or used.
  • The product remains in substantially the same condition as when delivered.
  • The product can be safely returned and transported.
  • The product is not a customized or specially configured item that was produced or sourced specifically for the customer.
  • The applicable product listing or sales agreement does not identify the item as non-returnable.

For used or refurbished propane tanks, the product must be returned in the same condition in which it was delivered, subject to reasonable inspection requirements.

3. Buyer-Requested Returns

We accept eligible returns for general reasons, including situations where a customer changes their mind or ordered the wrong product, provided the product meets the return requirements in this policy.

For buyer-requested returns, the customer is generally responsible for the cost of return transportation and any applicable freight-related expenses.

Because propane tanks are oversized and heavy equipment, return freight may be substantially higher than standard parcel shipping.

Any applicable return shipping charges or fees will be communicated before the return is authorized whenever reasonably possible.

4. Incorrect, Damaged, or Defective Products

If you receive a product that is materially different from the product ordered, arrives damaged, or has a qualifying defect, contact us promptly.

Please provide:

  • Order number
  • Product name or SKU
  • Description of the issue
  • Photographs of the product
  • Photographs of any visible shipping damage
  • Photographs of the packaging, when applicable

Do not install, modify, repair, weld, cut, alter, or otherwise change a product that you believe is damaged or defective before contacting us.

Where a return is approved because the product was incorrectly supplied or a qualifying issue is confirmed to be the responsibility of ElitePropaneTanks.com, we will provide appropriate return instructions.

5. Products That Have Been Installed or Modified

Propane tanks and related equipment that have been installed, connected, modified, altered, filled, repaired, welded, cut, painted, or otherwise changed after delivery may not be eligible for return.

This restriction is necessary because installation or modification can change the condition and configuration of specialized equipment and may affect its ability to be resold or safely transported.

Customers should inspect the product before installation.

6. Used and Refurbished Propane Tanks

Used and refurbished propane tanks are sold according to the condition and specifications stated on the applicable product listing.

Before purchasing a used or refurbished tank, customers should carefully review:

  • Product photographs
  • Capacity
  • Dimensions
  • Manufacturer
  • Model information
  • Condition
  • Available identification markings
  • Available documentation
  • Installation configuration
  • Other specifications stated on the product page

Eligible used or refurbished products must be returned in substantially the same condition in which they were delivered.

Any specific return restrictions stated on the individual product listing will apply where disclosed before purchase.

7. Special-Order and Customized Products

Products that are specially ordered, custom configured, modified, fabricated, or sourced specifically for a customer may be non-returnable unless otherwise stated in writing.

If special return terms apply to an item, those terms will be communicated in the applicable product listing, quotation, invoice, or sales agreement.

8. Return Authorization Procedure

To request a return:

Step 1 — Contact Us

Contact ElitePropaneTanks.com within the applicable return period.

Include your:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Delivery date
  • Photographs, where applicable

Step 2 — Return Review

Our team will review the request and determine whether the product meets the applicable return requirements.

Step 3 — Receive Return Instructions

If the return is approved, we will provide return instructions, including the applicable return address and transportation requirements.

Step 4 — Arrange Return Transportation

The customer must return the product using the method and carrier instructions provided by ElitePropaneTanks.com.

Customers should not independently ship oversized propane equipment without receiving return instructions.

Step 5 — Inspection

Returned products will be inspected after receipt.

The inspection may verify the product’s condition, identification, completeness, and compliance with the approved return authorization.

9. Return Shipping Costs

Buyer-Requested Returns

For returns resulting from buyer’s remorse, ordering the wrong product, changing requirements, or other customer-requested reasons, the customer is responsible for applicable return transportation costs unless otherwise agreed in writing.

Incorrect or Qualifying Defective Products

When ElitePropaneTanks.com confirms that the wrong product was supplied or that a qualifying product defect attributable to the seller exists, we will provide appropriate return instructions and address applicable return transportation costs according to the circumstances.

10. Refunds

Approved refunds are issued after the returned product has been received and inspected.

Unless otherwise stated in writing, refunds are generally issued to the original payment method used for the purchase.

The refund amount may be adjusted for applicable:

  • Return transportation charges
  • Original freight charges that are non-refundable
  • Restocking charges disclosed before purchase
  • Damage or missing components attributable to the customer
  • Other charges permitted under the applicable order terms

We will not deduct fees that were not disclosed or otherwise permitted under the applicable sales terms.

11. Refund Processing Time

Once an approved return has been received and the inspection has been completed, eligible refunds will be processed within 7 business days.

After the refund is submitted, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, credit-card company, or payment provider.

12. Return Inspection

Because propane tanks are specialized equipment, returned products may undergo inspection before a refund is approved.

The inspection may include verification of:

  • Product identity
  • Serial number or other identification
  • Physical condition
  • Completeness
  • Damage
  • Modifications
  • Installation-related changes
  • Accessories or components included with the original order

A product that no longer meets the approved return conditions may be subject to a reduced refund or may be rejected for return, as permitted by applicable law and the original sales terms.

13. Damaged Returns

Customers are responsible for protecting products during return transportation.

If a returned product is damaged because of inadequate packaging, handling, loading, or transportation arranged by the customer, the resulting damage may affect the refund.

Customers should retain shipping documentation and photographs until the return has been fully processed.

14. Order Cancellation

Cancellation requests should be submitted as soon as possible.

An order may generally be cancelled before it has entered fulfillment, preparation, special ordering, customization, or freight scheduling.

Once an order has been prepared for shipment, specially ordered, customized, or shipped, cancellation may no longer be available or may be subject to applicable charges disclosed in the order terms.

If cancellation is approved before shipment, any applicable refund will be processed according to the payment method and applicable order terms.

15. Non-Returnable Circumstances

A return may be declined when:

  • The return request is submitted after the applicable return period.
  • The product has been installed.
  • The product has been modified or altered.
  • The product has been damaged after delivery.
  • The product has been filled, connected, or used contrary to the return requirements.
  • The product is a customized or specially configured item identified as non-returnable.
  • The product is missing essential components or identification.
  • The product is not returned in substantially the same condition as delivered.
  • The product was damaged during customer-arranged return transportation.
  • The applicable product listing or sales agreement expressly states that the product is non-returnable.

These restrictions are subject to applicable consumer protection laws.

16. Exchanges

Unless otherwise stated on the product listing or order documentation, ElitePropaneTanks.com does not guarantee direct product exchanges.

If an exchange is approved, the original product may need to be returned and inspected before replacement equipment is released.

Differences in product price, freight, taxes, or other applicable charges may apply.

17. Freight and Oversized Equipment

Propane tanks are frequently transported by specialized freight carriers.

Customers should understand that returning a large propane tank can involve significant transportation, loading, unloading, and handling requirements.

Return arrangements for oversized equipment must be coordinated with ElitePropaneTanks.com before the product is transported.

Customers should not attempt to arrange an unauthorized return shipment independently.

18. Product Inspection Before Installation

Customers are strongly encouraged to inspect the product before installation.

If a customer identifies a concern regarding condition, specifications, damage, or completeness, the customer should contact ElitePropaneTanks.com before installation or modification.

Installing or modifying the product may affect return eligibility.

19. Manufacturer Warranty

A manufacturer’s warranty, when applicable, is separate from this Return & Refund Policy.

Warranty claims may be subject to different procedures, eligibility requirements, and time periods.

Please review the applicable product warranty information for warranty-related claims.

This policy does not limit any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.

Where mandatory local law provides additional return or refund rights, those rights will apply.

21. Contact Us About a Return

For return assistance, contact:

ElitePropaneTanks.com

Email: info@elitePropaneTanks.com

Phone: (551) 226-9363

Business Address: 15340 Cabrito Rd, Van Nuys, CA 91406, United States

Business Hours: 9:30 AM – 9 PM

When contacting us, please include your order number and product information so that we can process your request efficiently.

Important Customer Notice

Please review the product description, specifications, condition, dimensions, shipping terms, warranty information, and this Return & Refund Policy before completing your purchase.

ElitePropaneTanks.com is committed to providing clear product and return information so customers can make informed purchasing decisions.

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